FAQ

01
What sizes do your shoes come in?

We offer women’s sizes 5–11 (US standard), with half sizes (5.5, 6.5, etc.) for most styles. Check each product page for size-specific fit notes (e.g., “runs slightly narrow”).

02
Are your shoes true to size?

Most styles fit true to US sizing, but we recommend referencing our online “Size Guide”—it includes foot length measurements and style-specific tips (e.g., “order ½ size up for combat boots”).

03
Do you ship internationally?

Yes! We ship to 40+ countries (e.g., UK, Canada, Australia). International shipping takes 7–14 business days, and rates are calculated at checkout.

04
Can I return shoes if they don’t fit?

Absolutely. Enjoy free returns/exchanges within 30 days—shoes just need to be unworn (with original packaging). Start the process via your order confirmation email.

05
Are your materials vegan-friendly?

All our shoes use vegan materials: faux leather, vegan suede, and canvas (no animal products). We note material details clearly on each product page.

06
How do I care for my vintage-style shoes?

Use our custom care kits (sold separately) or follow simple tips: wipe faux leather with a damp cloth, brush suede with a soft bristle brush, and let canvas air-dry after cleaning.

07
Do you restock sold-out styles?

Popular styles (e.g., 1950s Mary Janes) are restocked every 4–6 weeks. Sign up for “restock alerts” on the product page to get notified when they’re back.

08
Can I cancel or change my order?

Orders can be canceled/modified within 24 hours of placement. Contact our support team (ssah5682ahh@gmail.com) with your order number to request changes.

09
Are your shoes comfortable for all-day wear?

Yes—we add hidden memory foam insoles and flexible soles to every pair. Styles like ballet flats and loafers are designed for 8+ hours of wear.

10
Do you offer gift cards?

We have digital gift cards ($25–$200) that never expire. They’re sent via email instantly, with no shipping fees.

11
How long does standard shipping take?

US standard shipping takes 3–5 business days (free for orders over $50). You can track your order with the link in your shipping confirmation email.

12
Can I personalize shoes after ordering?

Personalization (monograms, custom straps) must be added at checkout—we can’t modify orders post-purchase. Check the “Personalization” tab on product pages for options.